Palo Alto Optometry – Refine Optometry

Whole team is great. Dr. Lam is great, highly skilled, pleasant, informative, great communication. Danielle in front office is also great. You feel like a respected customer, not a number. New team c/many years ago which led me to LensCrafters for a while. So glad I went back.

Doctor Lam saved my sight! She asked to do a picture (usually i would have never paid for extra) and found something wrong. Fast forward, after neurosurgery and i still have some sight in my right eye. I will travel from Sonoma County forever to see Dr. Lam

Eyewear and eye care services are amazing. New for me was addressing the issues experienced with dry eyes! To have professionals who know the latest developments in eye-care to help bring relief with in-office care solutions is so helpful and convenient. I would not go to any other provider!

If you suffer from dry eyes, make an appointment with Dr Lam asap! I went for a consultation and then the TearCare sessions. Sweet relief!! You do need to commit to doing some work at home (warm eye mask, washing your lids) but the difference is amazing. The cost is absolutely worth it. (Perfect for using those FSA funds!) I also had an eye exam and purchased new glasses. I’ve never had an eye doctor or staff spend so much time making sure my glasses were perfect…and they were. I’m typing this while wearing my fabulous new computer glasses. The selection of frames is great as well. Yay! Thank you Dr Lam and crew for taking the time to provide amazing services!

My husband and I have been Dr. Joy Lam’s patients for years. She is knowledgeable and very attentive. She does a great job with exams and considers her patient’s needs. She noticed that my eyes were dehydrated at my most recent appointment. I have experienced watering eyes for a long time, and nobody has ever found an excellent solution to my problem. After a close exam of my eyelids, she noticed that my oil glands were entirely clogged and suggested a treatment: a deep cleaning of my eye glands. Initially, I was skeptical, but she gave me confidence that my problem could be solved. Well, the treatment is excellent! She puts on very relaxing music, and while you lay quietly on the chair, the cleaning goes on and is thorough. My vision improved; I have more tears now, and my eyes are not constantly watering. I’m super grateful for the steps she’s taken with me to improve my eye health. She’s incredibly responsive and cares about her patients. I’m so grateful to have found her. And the staff is fantastic! They are friendly and attentive to their customers’ needs. It is highly recommended.

This is the best Optometrist I’ve found. I followed Dr. Joy Lam here. She used to be at Borel Eye Doctors in San Mateo and was so amazing I had to track her down (thank you internet!) and drive to Palo Alto which is not as convenient but worth it. You know when you find an amazing health care provider that really cares you need to stick with them! She’s an amazing optometrist. She really takes the time to listen to your needs. I needed different glasses for my laptop (while watching TV), driving glasses and reading glasses and then some special ones that I can use for computer monitors at my desk while also reading close up. There is easy parking a block away in the Webster / Cowper public parking garage. They take my VSP vision plan. The vision plans don’t cover the retina photos so you have the choice of dilation or paying $40 for the machine that doesn’t require dilation. She also has a lot of solutions for dry eyes which are also a problem for me. They have really flexible hours which is important for me to be able to make weekend appointments. You can reserve online and they will communicate with you via text which is very convenient. I can’t recommend Dr. Lam highly enough!

Honestly Dr. Joy Lam doing TearCare on my very dry eyes has been a lifesaver. My eyes were pretty dry to the point that I was getting headaches and using eyedrops 3-6 times a day (without much relief). My regular eye doctor said to just keep using drops and there wasn’t much else I could do. I was kind of at my wits end and a friend recommended I see Dr. Lam. She examined my eyes and discussed a couple options for my age and symptoms. She recommended TearCare and I went with that. TearCare takes about 30 minutes and kind of a facial for your eyelids- she heats your eyelids with applications that are connected to a device for 15 minutes and then after uses some sort of tweezer to push out the oils clogging your eyelids. After that, we went over an aftercare/maintenance routine. It’s been a week and a half since and I feel like the dryness has lessened by 35-40%. I put in eye drops I got from her when I wake up (as a precaution) and I am good to go the whole day. I haven’t had any headaches or needed to use more eyedrops. I will follow up with her in a couple weeks so she can look at the progress and then we can look at doing any next steps if warranted. The procedure isn’t covered by insurance, so it’s not the cheapest solution, but it’s reasonable for the area/ what I found cost wise on the internet (and cheaper than Lipiflow). You can use FSA for it. Overall I am really happy with the results and very happy I am working with Dr. Lam on my eye care journey!

I feel so lucky that I came across Dr. Lam. My eye was extremely painful so I googled places with good reviews closely. Which led to going to the store asking if it was possible to see a doctor. Dr Lam saw me on short notice and provided wonderful advice. Corneal abrasion is painful but, with her recommendations, it got better more quickly than I imagined. Site for Sore Eyes will be my new location for all eye concerns and glasses.

Dr. Joy Lam is so amazing, knowledgeable, and goes above and beyond! I don’t have the best vision, or the best eyes, but Dr. Lam does a great job with exams, and takes into consideration all my needs. (For example, she reminds me when I need to go to an opthamologist for glaucoma check, or asks me what kind of vision I prefer with my glasses!). She also has helped me choose my most favorite frames and oftentimes at the best price! At my most recent appointment, she noticed I was having anxiety about eye tests and that my tears weren’t coming in at the right cadence. She looked closer observed my eyelids and said it’d be good for me to help treat dry eye with eye cleaning which she also does. I didn’t know what to expect, but the treatment she does is amazing! She puts on super relaxing music, I actually fell asleep, and the cleaning is really thorough. My vision legit got better because I have more tears now, and actually there was some infections from some of the oil glands being clogged for so long that she helped with too (sorry if it’s TMI but I’m super grateful for the steps she’s taken with me to improve my eye health). She’s incredibly responsive and gives me the right information with these types of things to make sure I am comfortable. I’m so grateful to have found her, she’s truly a gem!

The team is absolutely incredible. I had a wonderful eye exam with Dr. Lam, and everyone in the office was extremely kind and welcoming. They helped me shop for glasses, didn’t put any pressure on me when I decided not to buy a pair, and spent over 15 minutes fixing a pair of my glasses that I’d recently broken. I am so grateful for their care and kindness!

At a prior eye exam, referring to my dry eyes, Dr. Joy Lam suggested that I can help my meibomian glands to function better by giving them warm compresses and eye lid massages, even recommended a particular brand of compress for me to use. Because this went beyond my ophthalmologist’s standing recommendation of particular dry eye eye drops and shampoo for eyelashes, which did help me manage the symptoms, I googled this new idea. I found a video where an enthusiastic ophthalmologist demonstrates exactly how to massage one’s own meibomian glands. I also found that exact compress, highly rated and reasonably priced, on Amazon. So, I gave this idea a try. Now, a year later, my dry eye problem is almost under control, and not just the symptoms. Shampoo eyelashes? Yes. But my meibomian glands now do what they are supposed to do

Dr. Lam was extremely easy to talk to and talked through each step of the process. The people working in the front were super helpful and also very fun to talk to. Overall, the experience was amazing and I will be referring people who are looking for an eye exam/glasses to Sight for Sore Eyes.